Case Study: Career Coach Community

Workitdaily is an online community with 1000's of members seeking advice on how to compete in an ever intensifying job market and get their dream job.

Problem

• Easy Access: Workitdaily needed a way for course members to access relevant information to their specific situation quickly.

• Too Many FAQ: WorkitDaily staff members spend too much time answering FAQ's despite having an FAQ page instead of performing higher value coaching.

• Low Cost Value Add: WorkitDaily was looking for a way to extract additional value from their content for their course members at relatively low-cost.

Solution

• Easy Integration: The chatbot solution, "Winnie" was built as an add-on embedded into their existing pay-walled course content on https://circle.so/

• Use Existing Content: Winny was trained on WorkitDaily's existing course content to be able to answer a question about a course member's specific situation.

• FAQ Answered: Winnie stays updated with WorkitDaily's FAQ page to provide relevant answers and links when asked.

• 24/7 availability: Winnie is available to answer questions 24/7 and is instructed to act as an additional member of the career coaching team allowing other members to focus more on higher-value offerings like WorkitDaily's One-on-One coaching.